Data Protection Notice

Your Personal Data

What is Personal Data?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data in the UK is governed by the General Data Protection Regulation (the “GDPR”) as enacted into UK law via the Data Protection Act 2018 (the “Act”).

Who we are and what we need

Ilkley Foodbank will be the ‘Controller’ of the personal data you provide to us or that is provided to us on your behalf. Our contact details are below. We collect basic personal data about you such as name, mailing address, email address and phone number. If you are a client of Ilkley Foodbank, we may also be provided with special types of information, such as information regarding your health. Ilkley Foodbank complies with its obligations under the GDPR and the Act by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Why we need it

If you support the work of Ilkley Foodbank financially we need your data to thank you and to process Gift Aid applications or equivalent tax notifications if you are outside of the UK. We need to communicate with you if you have a particular partnership relationship with Ilkley Foodbank, for example in funding projects, referring clients to our services or receiving referrals from us.
If you are a client of Ilkley Foodbank we need your data in order to provide a food aid service to you. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.
If you are a volunteer with Ilkley Foodbank we need your personal data to communicate with you about the volunteering roles and to ensure the smooth running of the Foodbank service to clients. Your personal data will be shared with the volunteer team in case you need to contact one another about volunteering duties.

The legal basis for processing your personal data

Your data is processed under the conditions of Article 6, 1(f) of the GDPR whereby processing is ‘necessary for the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject’. Ilkley Foodbank processes data for the purposes of delivering a food aid service to clients, for ensuring the smooth running of that service and for keeping its supporters informed about the work of the organisation, its various projects, and the people whose lives are impacted by them. We do not do mass mailings or cold calling.

It is in the legitimate interests of Ilkley Foodbank to keep supporters informed, encourage volunteering and encourage financial support. Without people and funding Ilkley Foodbank would cease to operate and therefore cease to benefit the lives of vulnerable people in Ilkley and the surrounding area.

We do not believe that email and postal communications from Ilkley Foodbank are intrusive as they are infrequent.

What we do with your data

Your personal data will be treated as strictly confidential, and all the personal data we process is processed by our volunteer leadership team. No third parties have access to your personal data unless the law allows them to do so. We will only share your data with third parties with your consent. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

Your data will be kept with us until you cease to have an active relationship with Ilkley Foodbank. For example, if you no longer require food aid, if you cease to support us financially or cease to volunteer.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. You have the right to object to the processing of your personal data. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. Our Data Protection Officer is Jane Wearing who can be contacted on 07761 440984.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

You can contact the Information Commissioners Office on +44 (0)303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
Our contact details :
Ilkley Foodbank, 4 Church Street, Ilkley LS29 9DS
UK Charity Registration Number 1194778.
Email: or